Warranty Information

1-Year Limited Warranty

SJCAM cameras come with a one (1) year limited warranty from the purchase date. SJCAM’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at SJCAM’s sole discretion.

Physical damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. SJCAM assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of SJCAM products. SJCAM is not be liable for incidental or consequential damages resulting from the use of merchandise or any of its parts.

Because of possible user waterproof case resealing errors, SJCAM products are not warrantied against waterproof housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterproof housings.

Note: There is an extra back-door accessory included with SJCAMs which is used for recording audio while SJCAM is in housing; This back-door accessory is NOT waterproof.

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:
SJCAM will provide replacements/repair for cameras that have manufacturer’s defects. Buyer is responsible for shipping the SJCAM back to us. Transport costs incurred in the return will be the buyer’s responsibility. Please try contacting our support team before sending your item back.

 

Returns that are not applicable for warranty may have incur a repair service charge. Please contact SJCAM’s technical support team before returning any merchandise.  Again, if you did not order from directly from SJCAM.com.sg or Digihub Singapore Pte Ltd, there will be a charge irrespective of when you purchased from your SJCAM reseller; Please contact your reseller first.